Mosaic Family Office


Complaints Resolution Policy

Mosaic Family Office (Pty) Ltd is committed to providing clients with a personalised investment service. We believe there is no room for error with other people's money. Please contact us if you are not satisfied with the service you received from Mosaic Family Office (Pty) Ltd.

If you are not satisfied with the response from Mosaic, you have the right to address your complaint in writing to the Ombud for Financial Services Providers. The Ombud is legally empowered to investigate and adjudicate complaints in a procedurally fair, economical and expeditious manner.

012 470 9080 | 012 348 3447

PO Box 74571, Lynwood Ridge, 0040

The complete version of our Complaints Resolution Policy is available on request.

Promotion of Access to Information

The Promotion of Access to Information manual has been prepared in accordance with section 51 of the Promotion of Access to Information Act No. 2 of 2000 (PAIA). The aim of the manual is to assist individuals in requesting access to documents or records as contemplated under PAIA.

To access the manual, click here.

Terms and Conditions

This Website is operated by Mosaic Family Office (Pty) Ltd under the domain name (“the Website”). By using the website or downloading materials from the website, you agree to abide by terms set out in this notice.

This website does not constitute a solicitation, invitation or investment recommendation, and prior to selecting a financial product or fund it is recommended that investors seek specialised financial, legal and tax advice. No part of this website forms part of the terms and conditions under which a particular product or service is provided and is not an offer to enter into a legally binding contract.

Investors should take cognisance of the fact that there are risks involved in buying or selling any financial product, and past performance of a financial product is not necessarily indicative of the future performance. The value of financial products can increase as well as decrease over time, depending on the value of the underlying securities and market conditions.

Mosaic Family Office (Pty) Ltd reserves the right, at its sole discretion, to make any changes at any time and without notice to the website or parts of it. Mosaic Family Office (Pty) Ltd does not warrant the accuracy or completeness of the content of the website. You acknowledge that any reliance on any content on the website is at your sole risk and Mosaic Family Office (Pty) Ltd accepts no responsibility for any party’s use of or reliance on the content or any part. In no event shall Mosaic Family Office (Pty) Ltd be liable to any party for any loss or damages incurred in connection with the use of the website or any content on the website.

Mosaic Family Office (Pty) Ltd reserves all intellectual property rights in respect of any content on the website.

The laws of the Republic of South Africa shall govern any claim relating to or arising from the contents of this website.


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